Support and maintenance of 1C products

Simply implementing and launching the 1C system is not enough for its correct and effective use; it requires ongoing support and regular maintenance.

Why 1C system maintenance is needed

System updates

1C regularly releases updates that include bug fixes, new features, and adjustments to reflect legislative changes. Without regular updates, the system can become outdated, leading to inaccuracies in accounting and non-compliance with current legal requirements. Subscription-based maintenance ensures timely receipt and installation of all necessary updates.

Technical support

Complex systems like 1C require professional support. 1C service maintenance includes technical support to address arising issues, whether they are program errors or questions about its usage. This minimizes downtime and ensures uninterrupted company operations.

Customization and modifications

Every company is unique, and the standard configuration of 1C may not fully meet its needs. Support includes customization and system modifications to cater to specific business requirements, which may evolve over time. This could involve custom reports, company-specific operations, and other features that make the workflow more efficient and convenient.

Employee training

Effective use of the 1C system requires qualified personnel. Support may include training and consultations for staff, helping them quickly master new features and correctly utilize the system's capabilities. This is particularly important when new modules are implemented or there are changes in legislation.

Problem prevention and resolution

Professional support not only addresses current issues but also prevents them. Regular system monitoring, data backups, and failure prevention help avoid serious problems and ensure the reliable operation of the 1C system. In case of malfunctions, specialists promptly resolve them, minimizing business losses.

Time and resource savings

1C support and subscription maintenance save the company time and resources. Instead of spending time solving technical problems and updating the system independently, the company can focus on its core business. Professional services from a support provider ensure the quality and timely completion of all necessary work, and the cost of subscription maintenance is lower than maintaining in-house 1C specialists.

Business efficiency improvement

A smoothly operating 1C system, tailored to a company's specific needs, significantly increases business efficiency. Optimized processes, accurate accounting, and timely reporting enable informed managerial decisions and improve the company’s overall performance.

Unicon Outsourcing provides one-time support services for 1C software products and offers subscription-based maintenance.

1C subscription maintenance includes:

• Regular version updates for 1C programs.

• System optimization for business processes: we configure the system for maximum performance and automate repetitive manual operations, etc.

• Troubleshooting: technical support resolves errors encountered during system usage upon request.

• Consultation: clarifications on any issues related to the program and its updates.

• User training: for corporate support, we conduct seminars for employees working with the system. Both in-person training and webinars are available.

• Database hosting: as part of the “1C: Accounting” support service, we offer clients the option to host their databases on Unicon Outsourcing’s servers.

• Automation of new business processes in 1C systems.